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Virtual business assistant
for panel shops
Loy Admin Services keeps your panel shop insurance claims on track, so you can focus on what’s happening on the workshop floor.
Your Virtual Business Assistant!
I handle claim submissions, follow-ups with insurance companies, and keep everything organised—so you don’t have to.
The Start - Get your quote ready!
Enter vehicle and customer details into your quoting system, ready for your estimator.
The Middle - Sending, Following Up and Orders!
Sending quotes via ORM, Audanet, Estimage etc. Monitor and follow up claim status. Negotiate with assessors, update authorised figures. Order parts and book in customer.
The End - Supps and Invoices
Enter supplementary quote data and send. Follow up supp status. Create an excess invoice and send. Create insurance invoice and send. Import invoices to accounting software.
Testimonials
Jules’s work is truly exceptional. As a former shop owner with extensive experience dealing with various insurance companies, she brings an impressive level of efficiency and expertise to every task.
Jules is incredibly trustworthy with her hours and consistently provides outstanding value. Her strengths in time management, customer service, and handling insurers are unmatched. She even has a knack for pushing me just enough to bring out the best in my own work. Her ability to think outside the box and her dedication make her a crucial part of our team. I can’t recommend her highly enough—even if part of me wanted to keep her as my own secret resource.
Matt // Ipswich Panel and Paint
Julieanne provides a very professional, confidential and friendly service. Any task that I ask of her is gladly handled with a high degree of competency. Julieanne has definitely made my role in running the office side of our business and holding down other secular work much more stress free than it otherwise would have been. Highly recommend Loy Admin Services for any type of business
Lisa // Gardiner Smash Repairs
Hi there... this is me!
I'm a mum from a small country town with two beautiful girls and a tradie husband (he's a panel beater).
Hubby and I have been business owners since 2014, in a panel shop in our local town. In 2022 we decided to scale right back and now I have the opportunity to do what I love... working with other businesses by managing the day-to-day stuff so they can focus on the bigger picture.
Frequently Asked Questions
All my work is done virtually (from home).
I refer to myself as a Virtual Assistant or VA for short.
Most systems are online and for those systems that are not online, I can simply access them through a remote login software.
Since 2014, I have worked, managed and co-owned a Panel Shop with my husband (he's a Panel Beater by trade). Since then I have learned the correct terminology for parts and panels of vehicles and the amount of work it takes to repair.
If we are a good fit and decide to work together, I will be using a project management system to keep track of each task (or claim) to ensure nothing is missed. In my 9 years of experience, claims handling from start to finish can take anywhere from 2-4 hours per claim depending on the insurance company and their call wait times for follow up.
Sure! Let's break it down... Here's the full claims handling services I offer...
I have various packages available where a discount applies and an hourly rate for those who would prefer to pay on a regular basis e.g. fortnightly.
Right now, I don't have set days and times. Some of the work we do together will be during business hours and some will be after hours.
Loy Admin Services (LSA) have an agreement with all clients that includes a confidentiality clause. If this does not suffice, LSA is happy to sign the Client's NDA.
Yes. I am able to provide services for all states. There may be times where we will need extra time together but this is a very occasional circumstance.
No. You can choose to only hire me for that parts you really need me. Touch base with me to find out more...
Employee vs. Loy Admin Services
Your employees are an asset to your business - without them you may not be as successful as you are today.
So why hire me?
Maybe you're a small panel shop and you need someone with experience and industry understanding or maybe you're a large scale business and your employees are already overrun with jobs, you need an extra set of eyes and hands? Maybe your staff are planning to be on leave for an extended period of time and you need someone to cover for them?
I help all sizes of panel shops and there are so many benefits to hiring me instead of adding to the stress of finding a new employee.
New Employee
- May require training and on-site supervision.
- Must provide a working space.
- Must pay wages, PAYG, superannuation, Workcover and other benefits e.g. holiday and sick pay for part time and full time.
- Paid for work time, regardless of tasks.
vs. Loy Admin Services
- Experienced and doesn't require training.
- Has their own working space.
- Pay a standard rate based on agreed pricing option.
- Paid for tasks contracted for.
- Claim GST on quarterly BAS
pricing Options
HOURLY
Pay for hours completed per month.
$60 per hour
GST inc.
small
Small, the perfect starting point for your biz.
Monthly Package
*paid upfront*
$550
GST inc.
($55 per hour rate)
medium
Medium, for that established panel shop.
Monthly Package
*paid upfront*
$750
GST inc.
($50 per hour rate)
BEST VALUE
large
Large, for the ones who can't seem to catch up.
Monthly Package
*paid upfront*
$1325
GST inc.
($53 per hour rate)
Get in touch!
You can book a free phone or zoom consult to find out how I can help you, call me on 0447793363 or email me via
admin@loyadminservices.com.au